Advertising Call Tracking

Measuring the Return on Investment (ROI) of Your Digital and Traditional Advertising

Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” – John Wanamaker

For a private practice, advertising is crucial to maintain healthy new client growth numbers that achieve sustainability and hopefully growth.  There is little argument that measuring the ROI with digital marketing is much easier than with traditional advertising, such as print, PR, Yellow Pages, mailers, etc.  Too many traditional campaigns fall into the trap of being unmeasured or under-measured even though there are affordable solutions to track the impact of most advertising campaign dollars.

VMF leverages the latest marketing technologies to track your ROI on every type of ad spend. VMF makes the following attainable to practices and VMF manages it all for you:

  • Landing Pages and Google Analytics
  • Call Tracking and Monitoring
  • Calculating CPA and Cutting The Fat

Let’s Look at Some Examples:

Screen Shot 2016-05-19 at 11.21.28 AM (2)Landing pages for conversions

Dr. Baker owns a two-doctor practice and just built an addition in order to provide enough space for boarding. She decides that she is going to run an ad on her local Patch.com community webpage that links to her homepage and focuses on their new boarding service.  Like many local publishers, Patch.com doesn’t provide conversion analytics and she is paying a rate based on “Cost Per Mile” – a fee per thousand views/impressions. She has Google Analytics set up on her website but she can’t tell if the ad is driving visits to her website.

If you could do only one thing to drastically improve your marketing ROI of advertising, adding landing pages to your website would be a good bet.  Landing pages are single web pages that appear in response to clicking on an ad or a search engine result that are a logical extension of the ad or search term.  For example, if you type “golf clubs” into Google, Golfsmith.com has the number one ranking with a landing page that is not their homepage, but rather a dedicated page discussing its selection of clubs.  If your practice is like most other practices pushing advertising, email marketing, and social media traffic to their website homepage, you are missing out on a sure way to increase the odds of converting that traffic into customers.

In this example, if a person is interested in boarding their pet, they will click on the ad about boarding and be brought to the homepage of a veterinary hospital.  The content at the destination is not targeted to fill the needs of that potential customer.  If a landing page is provided that has a great pitch about the boarding services, it will not only increase the likelihood of a sale, but Google Analytics can be used to measure the traffic being generated from the advertisement and shed light on of the ROI of you’re the ad campaign.

Are my ads converting prospects into clients? Using Call Tracking to Assess Advertising ROI and Customer Service

Dr. Nash has a practice near a high-end gated community with a favorable demographic. He has a competitor in the shopping center right next to the gate at the community entrance and he suspects that this is providing them a huge competitive advantage.  Dr. Nash offers more comprehensive services, such as acupuncture, laser therapy, and rehabilitation but it has been difficult to get the word out to that community. He decides to advertise in the community’s publication and the local newspaper. He has no idea if these advertisements are driving business to his practice. He needs a veterinary secret shopper service.

Dr. Nash didn’t know that he could use a call tracking service to create virtual phone numbers that redirect to the reception desk.  By assigning a different phone number to each of his ads (Yellow Pages, Newspaper, Pay Per Click Landing Pages, etc.), he could assess whether or not his ads are driving business and cut the ads that are ineffective (which would more than pay for the call tracking).  Call tracking analytics can be accessed through an online dashboard and there is even the option for the system to announce to the receptionist what ad the call originated from prior to answering the call.

Call tracking can even go to another level in providing analytics around how effective team members are at customer service.  Customer service performance metrics can be attained and used to identify problems at the reception desk by having incoming calls recorded and graded on specific criteria by VMF.

Putting it All Together:

If you create unique landing pages with relevant content for each advertisement and assign a unique phone number to each ad through call tracking, assessing the ROI of your advertising dollars becomes way more scientific than the “where did you find us” box on your new client sign-up form.  These marketing analytics will also solve the problem of a client writing “newspaper” and you having ads in multiple newspapers or writing “online”, which could mean your website, Google Maps, a PPC ad, etc.  You will be left with one problem, however; what are you going to do with the freed-up funds in your new advertising budget?

VMF’s Technology:

VMF has a dashboard that allows practice managers and owners to listen to their incoming calls from advertising. Here is how it works:

Here is how a call tracking dashboard entry looks:

Screen-Shot-2013-12-12-at-8.40.56-AM1

When you click on the audio, a pop-up comes out that looks like this:

Screen-Shot-2013-12-12-at-9.03.59-AM1

The calls are kept in The Cloud and you can even dowload them and email them to team members. Go ahead and listen to some recordings:

Google Adwords Example 1 – Excellent Customer Service

Google Adwords – Bad Customer Service & Loss of New Client

Google Adwords Example

LET’S GET
STARTED.